In addition to the use of our ranges for purely informational purposes, you can transmit or provide questions, orders or other information regarding our ranges and services, existing contractual relationships or about our company. To do this, you usually have to enter personal data which we will process to deal with your concern, answer your enquiries, fulfil contracts concluded with you, assert and realise our receivables and to react to any complaints you may make. Furthermore, we will process personal data if we are required to do this in order to meet our legal obligations, for example, to meet our documentation and retention obligations under taxation or commercial law.
If you make contact with us by email or via a contact form, we will store the data you have disclosed (in particular your email address, your name and your telephone number as well as your enquiry or communication) in order to answer your questions and deal with your concerns. We will erase the data generated in this connection as soon as storage is no longer necessary, or we will restrict processing if any legal retention obligations apply.
The legal basis for processing your data is the existence of the user’s consent as per Art. 6 (1) a of the GDPR. If processing fulfils a contract where the data subject is the contracting party, or to carry out pre-contractual actions, the legal basis for processing the data is Art. 6 (1) b of the GDPR. If we process personal data in order to deal with non-contract-related matters or enquiries, we will do this for the purpose of optimal and efficient communication with you, to improve our ranges and customer service, to maintain and optimise existing customer relationships and, if necessary, to clarify and rectify technical problems.